Need Help? Contact Us
Our support team is here to help with questions, account-related issues, technical concerns or general feedback. You can reach us by live chat, phone or email and we aim to resolve most enquiries quickly. For account checks and withdrawals please have your ID and recent proof of address ready. If you prefer written contact, use the appropriate email address below and our advisers will reply within the stated working hours, promptly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email for account help and withdrawals) |
| General enquiries | [email protected] (billing, KYC and general queries) |
| Affiliate enquiries | [email protected] (partner enquiries and offers) |
| Phone | +44 20 7638 4921 (for urgent account or verification queries) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time; email replies within these hours) |
Support via Email
Email is the preferred method for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line and your current contact details to avoid delays. Attach any relevant screenshots or files, include your account username, and allow 24 to 48 hours for a full reply; urgent matters may receive faster attention.
Contact Form
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day, usually via live chat or email. Complex issues that require verification or specialist review may take longer, sometimes several working days, depending on the nature of the request. We’ll keep you updated on progress and let you know if we need extra information.
Feedback
Your feedback matters to us. If you have suggestions, ideas or spot something that could be improved, please share them with our team. Every message is reviewed carefully and used to refine our games, promotions and site features so your experience is smoother. We appreciate your input and use it to prioritise practical improvements across the site.